Privacy Policy

Who is responsible for your personal information?

For the purpose of data protection law, CBN is the data controller in respect of the personal information that we collect and use as part of our ministry activities. CBN does not sell your information to others and will only share your information in the manner and for the reasons set out in this Privacy Policy.

What personal information do we collect?

You provide most information when you register, buy, post, participate in a contest or questionnaire, place an order for materials, communicate with us by letter, phone, or email, or otherwise transmit information to us. This may include your name, address, email address, phone number, account information, order or shipping details, and the content of reviews or emails sent to us.

Some information is provided automatically, including IP address, login and email information, browser type and version, operating system, platform, URL clickstream, cookie number, products viewed or searched for, page response times, download errors, page interaction information, and methods used to browse away from the page.

CBN gathers information to operate its site more effectively and to personalize and improve your experience while using CBN sites. Some information is required to provide services, while other information is voluntarily given by you.

Sensitive or special categories of information

CBN only collects sensitive or special categories of information when voluntarily given by the individual, such as for processing certain requests when necessary and for statistical purposes only. Such information may include date of birth, church name, and other demographic information. CBN does not share this information with third parties for direct marketing purposes.

Website usage information

We collect information when you provide it to us, such as when you post comments, use the contact feature, or communicate with us by email, phone, or social media. We also collect certain information automatically when you use the website, such as IP addresses, domain names, browser type, pages viewed, and other usage information. This information is used for site administration, trends, statistics, content customization, and advertising experience improvement.

How do we use personal information?

CBN uses personal information to provide the website, determine church partner eligibility, register individuals for services, products, or events, communicate with you, respond to prayer requests, administer and improve the website, process payments, process and administer donations, issue receipts, maintain donor records, send information based on your preferences, administer surveys and contests, prevent and detect fraud, and protect and enforce our legal rights.

Where applicable, we rely on legitimate business purposes, performance of a contract, compliance with legal, accounting, audit, or regulatory obligations, and consent where required by applicable law. You have the right to withdraw consent at any time where we rely on consent to use your personal information.

Who do we share information with?

CBN may disclose or transfer personal information where necessary to identify, contact, or bring legal action against someone causing injury or interference with CBN, other website users, or others. CBN may also disclose personal information in response to a subpoena, warrant, court order, law, regulation, or emergency situation.

We may share information with CBN and affiliated entities, including CBN International and CBN Southeast Asia, and with accountants, lawyers, service providers, contractors, and sub-contractors who assist us in providing the website, products, events, services, payments, analytics, and customer relationship management. Service providers receive limited access and may only use personal information to perform tasks on our behalf.

Personal information may also be shared with other entities where we have obtained your consent. If you choose not to provide personal information, you may still visit most of the CBN website, but may be unable to access certain areas, offers, services, or benefits.

Transfer of personal information across borders

CBN Malaysia forms part of the global CBN ministry network. We may allow your personal information to be shared with related entities or third-party service providers based in Malaysia, the United States, and other countries. CBN takes reasonable steps to protect the security of your personal information, including appropriate technical and organisational measures, but transmission over the Internet is not completely secure.

Your rights

You may request to access, correct, update, remove, restrict, or object to certain uses of your personal information, subject to applicable law and exemptions. Individuals located in the EU or EEA may also have rights to erasure, restriction, data portability, withdrawal of consent, objection, and complaint to a relevant data protection authority.

To exercise these rights or contact CBN with privacy questions, concerns, or complaints, email [email protected]. We will acknowledge written complaints within five business days and work to provide a written response within 30 days, where practical.

Children

Children under 18 may only use a CBN site with the consent and involvement of a parent. CBN recognises the importance of protecting the privacy of children and processes children's personal information in accordance with applicable law and, where required, with the consent of a parent or legal guardian.

Links and cookies

CBN websites may contain links to third-party sites. These sites are not controlled by CBN, and CBN is not responsible for their content or privacy practices. You should review the privacy policy of any external site before providing personal information.

CBN uses cookies to manage the website and email programs, store browser and preference information, and understand how users use our websites and emails. Web browsers can be adjusted to disable cookies, though some website services or functionality may not work as intended.

Terms and changes

Please refer to CBN's Terms of Use for issues related to accessing, posting, and sharing information through CBN's website and communication services. CBN reserves the right to change this Privacy Policy as necessary or appropriate. Material changes will be posted and will take effect once updated.